Orders can be made by phone, fax, or mail, or email.

 

To ensure prompt processing and delivery, the following information is required:

 

Contact Name

Contact Phone Number

Email Address

Postal and delivery addresses

Product code with description, and quantity

 

Products will not be delivered until cleared funds are received.

 

 

All purchases are strictly prepay.

 

 

Payment can be remitted by cheque, direct deposit, Paypal or by using credit card.

 

Upon receipt of funds Balanced Risk Pty Ltd will release goods for shipment.

 

Payments by cheque are subject to bank clearance; typically two to three working days.

 

 

All pricing is subject to change without notice. There can be daily variations with exchange rates in overseas currency and we import many stock items. We will generally absorb minor fluctuations, but occasionally we will have to change our retail prices to reflect additional import costs.

 

All pricing excludes delivery charges. GST is applicable to any purchases within Australia.

 

While every effort is made to ensure accuracy of information, Balanced Risk Pty Ltd takes no responsibility for any errors and omissions in price list contents.

 

Images and/or description of the goods may differ from the actual goods Images are for illustration purposes only, however every attempt is made to ensure images are as close to the actual item as possible.

 

 

Upon a request in writing and subject to approval an order can only be cancelled before delivery. Cancellation of orders will be processed in accordance with the nature of the order and the status of the fulfilment and cannot be guaranteed to be granted. Some items will be imported specifically to meet an order. In these cases, a refund cannot be made.

 

 

All goods and products supplied by Balanced Risk Pty Ltd are at the buyer’s risk immediately on delivery but title to the goods shall remain with Balanced Risk Pty Ltd until all costs have been paid in full.

 

 

Balanced Risk Pty Ltd endeavours to maintain stocks on most products. All orders are processed as soon as possible. Where we have indicated that goods are being ordered and freighted from another country, delivery will take up to 21 days. We do find, however, that most goods arrive from overseas within 7 days of order.

 

Customers may use their own courier if required. When using your own courier, the customer shall be responsible for contacting the courier company and organising order pickup. Before arranging a courier, a Customer Service Representative from Balanced Risk Pty Ltd should be contacted for information regarding availability of goods to be collected.

 

Balanced Risk Pty Ltd takes no responsibility whatsoever for freight bills or errors and problems in shipping for shipments initiated at customer’s request.

 

 

General Goods to be returned MUST have a Return Material Authorisation (RMA) number.

 

You may contact a Customer Service Representative at Balanced Risk Pty Ltd for an RMA number with the following information:

 

Product Code

Product Description

Serial number (if applicable)

Invoice number and purchase date

Reason for return (credit, fault (with description), repair)

All freight charges for goods being returned are the responsibility of the customer.

 

Returned goods not clearly labelled with the allocated RMA number will not be accepted, and will be returned to the sender at the sender’s expense.

 

All goods to be returned must be appropriately packaged.

 

To return goods for credit a Balanced Risk Pty Ltd Customer Service Representative will issue an RMA number. GOODS MAY NOT BE RETURNED WITHOUT AN RMA NUMBER.

 

Balanced Risk Pty Ltd will only accept goods for return within 7 days of invoice date. Goods must have all original stickers and tags intact, where applicable.

 

In addition to any restocking fee levied by the manufacturer, Balanced Risk Pty Ltd reserves the right to charge a restocking fee of at least 25% of the sale price of the goods.

 

Goods will only be accepted for credit return provided they are returned in pristine, re-saleable condition.

 

 

To return goods for warranty repair a Balanced Risk Pty Ltd Customer Service Representative will issue an RMA number. GOODS MAY NOT BE RETURNED WITHOUT AN RMA NUMBER.

 

Returned goods must first be diagnosed as faulty before warranty returns will be processed.

 

A fee may be charged for products returned for repair and tested as 'no fault found' (based on manufacturers' product specifications and fault determination).

 

Balanced Risk Pty Ltd will honour manufacturers' warranty periods beginning from the Balanced Risk Pty Ltd invoice date.

 

Repair Returns

 

To return goods for repair a Balanced Risk Pty Ltd Customer Service Representative will issue an RMA number. GOODS MAY NOT BE RETURNED WITHOUT AN RMA NUMBER.

 

Please note that the value of repairs to goods out of warranty is subject to GST.

 

Freight charges to Balanced Risk Pty Ltd are the responsibility of the customer.

 

 

Credit notes for goods returned in accordance with our Returns Policy are normally issued within 7 days following receipt of the goods. The credit note which is issued can then be used as a payment against future purchases or converted to a refund.

 

Goods suspected of being faulty that are returned for credit will require testing before credit notes can be issued. Where testing cannot be done by BALANCED RISK PTY LTD the goods may need to be returned to the original manufacturer for testing, this may result in delays of up to 28 days before we can determine whether a credit note will be issued.

 

Requests for refunds are required in writing. For additional security we may request further company and contact information before issuing any refund. All refunds will be made either by cheque or by applying a credit against the credit card used for the original purchase. The actual method of refund will depend upon the payment method used for the original purchase.

 

In some circumstances, a replacement product or repair will be offered instead of a full refund. We will consult with you and act in accordance with relevant contracts, statutes and warranties. If we choose to have a product replaced or repaired, we will do this at our cost and return the product or its replacement to you in good time.

 

 

 

 

 

In respect to any claim for missing or 'non-received' goods, BALANCED RISK PTY LTD will only consider such claims provided they are made in writing to BALANCED RISK PTY LTD within 48 hours of delivery/collection from BALANCED RISK PTY LTD AND full particulars of the claim are provided within the same period of 48 hours.

 

 

To the extent permitted by law, BALANCED RISK PTY LTD will not be liable in contract, tort (including negligence) or otherwise, for any direct, indirect, special, consequential or punitive loss or damages or any loss or damages whatsoever, including (but not limited to) loss of use, data, or profits, arising out of or in connection with:

 

The use, copying, or display of the contents of this site. 

Goods or services supplied by BALANCED RISK PTY LTD under these Terms of Use. 

A failure or omission on the part of BALANCED RISK PTY LTD to comply with its obligations under these Terms of Use.

 

All information contained on our web sites and printed promotional material remains the property of Balanced Risk Pty Ltd and its suppliers. Unauthorised copying or reproduction is strictly prohibited.

 

You can be assured that any personal information remains confidential. We do not pass on any details to any other organisation. When you place an order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. We also ask for your phone number, so that we can call notify you of your order status. We may occasionally send you notice of special offers by email or post. You have the option to opt out of receiving emails when you set up your account with us or you can inform us at any time that you do not want to receive e mails from us.

 

Canoeing, kayaking surfing and canyoning are assumed risk activities. Balanced Risk Pty Ltd, its employees, suppliers and sub contractors cannot be held responsible for any loss, damage, injury or death however caused. It is the customer's responsibility to ensure they have the sufficient knowledge, skills and equipment for the activity they have chosen to partake in. Ensure you are familiar with all the relevant safety practices and procedures for your equipment and for the location in which you are using it.